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FAQ

Feel free to contact us with any questions you may have using the contact details in the CONTACT section.

And for questions of general interest, we will try to answer them here.

ORDERS AND DELIVERY
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How can I register to the webshop?
By going to the PRODUCTS menu, you can register your company details in 2 places:
 
-by clicking on "LOGIN" in the top right corner, where a separate box for NEW CUSTOMER REGISTRATION will open, or
-scroll down to the bottom of the page and click on CUSTOMER ACCOUNT / REGISTRATION.
All data must then be filled in correctly, which we will personally check in the NAV database and process.
 
IMPORTANT: we only sell B2B, businesses and entrepreneurs (food industry operators, factories, producers, sole traders, caterers) with a tax number who register. We are not able to serve private individuals or consumers without a tax number, as our task is to assist and serve food operators and retailers.
I cannot see the prices in the webshop. What shall I do?
Prices in the webshop can only be seen after registration and approval, so company REGISTRATION or LOGIN is required.

IMPORTANT: As we are a wholesale business, we only serve food sector who are registered with a valid company tax number.
If the spice I want to order is not in stock, how can I order it?
If there is a shortage of a spice or product and it is not available for ordering in the webshop, the "ADD TO CART" button will not appear:

If you wish to place a pre-order for a product, you can indicate this by

sending a separate email to
rendeles@alpaka.hu.

If you wish to place an order for other spices, you can send a note when finalizing the order form, in the MESSAGE box that appears.

We try to keep all products in stock at all times in optimum quantities, but as we work with over 300 varieties of spices and teas, there may occasionally be a delay in receiving 2-3 products. In the event that a product is not in stock, the lead time for delivery is approximately 2-3 weeks, depending on country.
What are the conditions for home delivery?
Our spices are delivered to your door within a short time from order, we handle them to the deliverer typically within 48 hours, throughout Hungary and a few, 3-6 working days within EU.

The cost of delivery by courier or carrier service depends on the number and weight of parcels, so we shall calculate tha delivering cost after receiving the order and inform you if acceptable.

For more information on the current terms and conditions of delivery, please contact our colleagues at the contact details given in the Contacts menu or by clicking on the PRODUCTS page at the bottom of the webshop on the INFORMATION / DELIVERY page.
PACKAGING
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In what kind of packaging do you send the products?
Due to the high oil content of the spices and to ensure proper flavouring, our products are packed in plastic or paper+plastic multilayer pouches or in bags, depending on the size of the pack.
In our zero-waste shop we would also like to sell spices and teas in packaging-free form, can you help us?
We can deliver the spices to the store in sizes as required and can also send extra labels on request so that the label can be shelved for easy traceability.
We can also assist with allergen information labelling.

However, you should check with your food safety inspector about the conditions for such sales.
ABOUT OUR PRODUCTS
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Delicate-special-rose hot-where do these names come from?
The adjectives - rose, delicate and special - used to refer to the colour of the paprika.

Rose was the lowest quality of the 'red paprika', followed by 'delicate' and then 'special', the highest ASTA content, i.e. the reddest colour.

According to the current rules of the trade, the amended Hungarian Food Codex distinguishes between Class I and Class II sweet paprika and the designation "special sweet paprika" is only allowed for artisanal sweet paprika.

The Hungarian Food Codex distinguishes 3 categories of hot paprikas, mildly hot, hot and very hot, according to their capsaicin content, precisely defined in mg/kg.

It is also important that the place of origin of any paprika should be precisely and specifically indicated (in the case of a mixture, each country of origin in order) to express the protection of Hungarian origin paprika.
Where else can I find information about your spices?
Facebook: A fűszeres Alpaka

IG: szeretem_a_fuszereket

LinkedIn: Alpaka Kft.

Pinterest: Alpaka Kft.

Youtube: Alpaka Ltd. - Fűszerek

On Facebook, we share interesting facts about the world of spices, on Instagram we share updates, on LinkedIn we share English-language content, on Pinterest we have collected recipes for specific spices in thematic folders, and on our YouTube channel we will try to create more video content in the future.
I can't find a spice or other related product on offer. Can you help me in its purchase?
We will try to help you with this too.

If we can find the right quality, the lead time for a new product can be longer, depending on the quantity.
Recall of products in case of quality risk
In the event of possible contamination that could pose a risk to food safety, we publish our product recalls here on our website. The procedure is as follows:

There are several ways to become aware of a food safety risk:
-an official investigation reveals a food safety defect: in this case, the instructions of the authority will guide you on what to do in the recall;
-if the notified item is in stock, the following plan of action applies, but if the item is already out of our control, we must notify our customers based on our traceability system (item ID, min. time) and then, upon receipt, apply the following plan of action;
-if we receive a notification from a customer or learn of a food safety defect during self-monitoring: all customers and suppliers must be notified based on our traceability system (lot ID, min. time) and the following action plan must be validated upon receipt.

1. all recalled goods will be placed in the warehouse marked "blocked" in a separate storage area. The plant manager or his representative on site is responsible for the placement of the labels. The storage and further handling of recalled goods is regulated in Chapter 4: Good commercial/manufacturing hygiene practices. In this context, our contractual partner must be notified for removal for destruction.
Whether all items have been returned is checked and documented by the manager and the warehouse manager. If not all items have been returned, the warehouse manager will report the discrepancy to the manager.

2. Inspection, evaluation
After the items are returned, the manager will begin an investigation into the reasons for the return. He shall record the results of the investigation in a report which shall form part of the documents for the next inspection.

3. Persons to be notified in the event of an emergency (product recall):
Responsible for product recall on behalf of the Company:
Orsolya Vas Managing Director +3630/653 8274
Csongrád County Government Office Food Chain Safety and Agriculture Department.
Department of Food Chain Safety and Quality Control and Surveillance +3662-680-816

Approved by: …………………………………………
Orsolya Vas General Manager
On the problem of spice adulteration
Unfortunately, food adulteration also occurs in spices. Which spices are most affected? How can you protect yourself?

I think we could all give an example of how cheap is often expensive... How does this manifest itself in spices? Spices that are considered cheap may have lost their flavour, or may have been "diluted" in the grinding process with other plant parts from the plant of the spice itself.
This is sold either as a ground spice or as a blend. For this reason, for many years now, we have been buying only whole spices wherever we can and grinding them in-house with our milling partners, using our own raw materials.

In what form is adulteration common?
addition of non-spice plant parts (foreign green plant leaves in oregano, other flower petals in saffron, coffee husks in nutmeg)
-addition of colours without labelling or approval (e.g. turmeric, Sudan-Red, artificial colours)
-extraction of one of the main constituents of the spice (sale as a spent spice of the spice residue extracted for its oil)

For which products?
According to a study published on the American Spice Association website, the following products are affected internationally:
Paprika powder
Oregano
Saffron
Ground black pepper
Ground white pepper
Ground cinnamon
Ground nutmeg

And how can you protect yourself against it? Avoid cheap spices...
OTHERS
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Why is the company name Alpaca?
The question has been asked many times, what is an alpaca and why our company is called Alpaca?

What do we know about alpacas? It belongs to the family of llamas - camelids, it lives in the mountains of South America, but there are also several in the Szeged Zoo, and the youngest alpaca foal was born recently.

Alpacas are not only exotic but also exclusive because their fur is warmer and lighter than sheep's wool, it is not prickly and is used to weave very pleasant and colourful and expensive scarves and products. If you look at it that way, alpacas are capable of adventurous transformations with their fur...

Our special spices are also not consumed by consumers and industry on their own, but bought for their added value:
-taste,
-flavour,
-experience,
-flavour, taste, experience and colour.
-additional nutritional value

add to your own food and products, increase processing, product variety, add variety of flavours.

So it's a fancy name, but we think it's ideal.
Do you have any comments or suggestions for the management?
You can send your comments and suggestions to the management of our company by clicking on CONTACT.

Thank you for your comments, they always help us in our work!
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